Shipping & Delivery Policy

Shipping & Delivery Policy

Intimation by E-mail or SMS from Design Legacy for delivery.

When your order has been shipped from us, you will receive a delivery notice by email with a tracking number.On the day your package arrives at the delivery point, you will receive a text message notifying you that your package has arrived at the delivery point. You must always show valid proof of idenfification to collect a package.

If the goods are damaged in Transit, what do we do?

If the package and / or its contents are damaged when you receive it, report the same by E-Mail to us and product will be replaced as per the replacement policy indicated in the Terms and Conditions.

Are the garments purchased online covered by any warranty?

All garments purchased from our website is covered by its 30 Day free Replacement Guarantee. Innerwear, lingerie are not covered under the return and replacement policy if the original pack is tampered. 

What are the delivery charges?

If the cost of the item you bought is more than Rupees 5000, we will deliver it free. Orders valued lesser than this will attract shipping charges of Rupees 50/-* (Within India)

What is the estimated delivery time?

The items mentioned on the site as “In Stock” the delivery lead time will be 5 working days for all the areas serviced by leading courier companies. Other areas where courier services are not covered, the orders will be sent by Registered Post or Speed post service by Indian Postal department. This may take one to two weeks depending on the destination. This lead time is exclusive of Public Holidays and Sundays.

Preordering Goods

For Items which are marked as ‘Preorder’ or for ‘Forward booking’, the orders can be placed in advance as soon as it is shown on the website.The proposed launch time will be mentioned on the site against the product displayed.

Once the order is ready for delivery, an email/ SMS will be sent to you to confirm the order. And after dispatch another email/SMS will be sent to you with dispatch details.

How will the delivery be done?

We dispatch all our orders through Aramex Courier which is our registered logistics partner.

To areas where the courier service is not covered we will dispatch the orders by Registered Post or by  Speed post.

What about warranty and hidden costs (sales tax, octroi etc.)?

The price marked on the site is the only amount you need to pay. Our prices are inclusive of all taxes. There is no additional shipping cost if your order value is more than Rupees 5000. Orders valued lesser than this will attract shipping charges of Rupees ~ 50/-* (Within India)

Does deliver internationally?  does accept international orders .We welcome you to place your orders through our website from anywhere on the globe and those will be delivered to you. Please note shipping charges may vary depending upon quantity and location.

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